Privacy policy

Privacy policy

Cette politique a été mise à jour le 08/06/2021 

  • Introduction

We place great importance on the protection of user’s privacy and its obligations in accordance with the legal provisions in force.

This Privacy Policy allows you to better understand the principles of data protection applied by Samplee. We invite you to read it before submitting your personal data.

Samplee Ltd whose registered office is 16 rue Jacques Monod, 76130 Mont Saint Aignan, France is data controller for the website www.samplee.fr. This Privacy Policy may be updated at any time by us. Any changes to this Privacy Policy will be posted on this page and, where appropriate, notified to you. We suggest that you refer back to it on a regular basis.

  • When do we collect your information?

We collect personal information from you when:

  • you visit our website;
  • you create an account on our website;
  • you subscribe to one of our newsletters;
  • you sign up for one of our loyalty programs;
  • you participate in special operations, in particular games, competitions, product tests, customers surveys or market researches;
  • you share content on social networks such as Instagram, Facebook, Tik Tok or LinkedIn using the hashtag #justsamplee or other hashtags we offer;
  • you contact us, in particular when you call or submit a request or a complaint to our Customer Service teams, when you rate or review our products and/or services or when you chat with other visitors in real time;
  • you have given your consent to third parties to send us personal information about you.

 

  • What information do we collect about you ?

We consider that all information that could identify you directly or indirectly are „personal information“. We may mainly collect the following personal information:

  • information about your identity, in particular your gender, last name, first names, address, email address, date of birth or age;
  • information about our commercial transactions, in particular transaction numbers, history of your purchases, your request or your communications with our Customer Service team, your preferences and interests or information about one of our loyalty program;
  • content information such as photos, videos, ratings, reviews, comments ;
  • information about wellness or health (beauty concern, skin type, skin sensitivity, contraindications, etc.) subject to your prior and explicit consent;
  • information about your social media accounts (username, caption information, location, etc.), uploads and posts when you share content or use the hashtag #justsamplee or other hashtags we offer;
  • technical information, in particular your IP address or information about how your device navigates through our website;
  • other information you provide when you contact us or we have received from external providers.

 

  • Why is your personal information collected?

Personal information may be collected mainly for the following purposes:

  • Website administration and improvement of the quality of service. (Legitimate interests);
  • Processing of your orders (orders, deliveries, invoices, after sales service, etc.). (Performance of a contract);
  • Customer Relationship Management (CRM), in particular to help us get to know you better and to provide you with personalized offers about our products and services (in particular by email, by SMS, on social networks or any other medium and by displaying targeted ads on websites and on social networks), to manage your membership to our Loyalty program (Consent). For these purposes, we may perform segmentation operations based on your preferences, interests and purchases behavior, analyse your browsing and requests on our website or perform any other actions to better qualify our database (Consent or Legitimate interests). For example, we may import certain encrypted data (email or phone number) on third-party platforms to check if you already had an interaction with our brands and/or are likely to be interested by our products and services and to provide you with personalized advertising on social networks using retargeting features. Creating an account allows us to personalize your customer experience but you can also place an order using the Guest Check Out option;
  • Carrying out analyses and business statistics to anticipate market changes (business intelligence, data visualization, etc.), measuring your satisfaction and R&D (Legitimate interests);
  • Measurement of the performance of affiliate campaigns (Consent); Social interaction (Consent);
  • We inform you that we may also use reCAPTCHA, a service provided by Google to protect our site from spam and abuse. For information on how Google uses the data collected through reCAPTCHA, you may review Google Privacy Policy and Terms of Service (Legitimate interests);
  • Processing your requests and complaints (Consent);
  • As otherwise permitted by law and/or notified to you from time to time.

 

  • Do we disclose your personal information?

The personal information we are collecting about you will be used by Samplee and

may also be shared with service providers chosen for their expertise and reliability and acting on our behalf and at our direction (order processing and fulfilment, customer service management, maintenance and technical development operations, rate and reviews, analytics, spam prevention, management of digital campaigns and affiliation, etc.). We authorize these service providers to use your personal information only to the extent necessary to perform services on our behalf or to comply with legal requirements and we strive to ensure that your personal information is always protected.

These third parties may be located in or out of the European Economic Area (EEA), including in countries that do not provide the same level of data protection as in your country of residence. In such a case, we will ensure that:

  • we obtain your unambiguous consent to share your personal information with these third parties,
  • we enter into appropriate data transfer agreements conforming to the Standard Model Clauses established by the European Commission,
  • we comply with Binding Corporate Rules (BCR) approved by competent authorities.

Finally, we may also transmit your personal information to local authorities if required by law or as part of an investigation and in accordance with applicable regulations.

  • How will we protect the information about you?

Samplee takes appropriate technical and organizational measures, in relation to the nature of data and risks, to preserve the security and confidentiality of your personal information and, in particular, to prevent them from being altered, disclosed or transmitted to any unauthorized parties.

This may include practices such as limited access by members of staff who, by virtue of their duties, are authorized to access data, contractual guarantees in case of third-party provider, privacy impact assessments, internal reviews of our practices and privacy policies and/or implementation of physical and/or systematic security measures (secure access, authentication process, backup, antivirus, firewall, pseudonymization, encryption, etc.).

 

  • What is our cookies (and other tracking technologies) policy?

For more information on our Cookies Policy.

 

  • How is the contents you share on social networks using our hashtags managed?

You can choose to use our hashtags to tag your content on social networks such as Instagram, Facebook, Tik Tok or LinkedIn.

By using these hashtags, you acknowledge and agree that your content may appear on our website and be used to refer to our products or services.

We remind you that the information you share on social networks can be consulted, used and saved by others around the world, in particular in countries without legislation guaranteeing an adequate level of protection of your personal information as defined in your country of residence.

We also draw your attention to the fact that when you submit content using one of our hashtags, your use of social networks is exclusively governed by the general conditions of these social networks. We invite you to read it and to refer to it regularly.

If you no longer want your content to appear on our site, please remove it from the social network or stop using hashtags.

 

  • For how long is your personal data kept?

We strive to keep your personal information only for the time necessary for the purposes set out in this privacy policy and in accordance with the provisions in force.

As a general rule:

  • Customer / prospect data will be kept for three years from the date of collection or after the last contact or the end of the commercial relationship, unless it is opposed or requested to be deleted by you. At the end of this three-year period, we may make contact with you again in order to find out whether or not you wish to continue to receive marketing approaches. If no clear positive answer is given by you, your data will be deleted or archived in accordance with the provisions in force.
  • Data relating to identity documents may be kept for one year in the event of exercise of your rights.
  • Data necessary for carrying out analyses and business statistics can be kept for up to five years.
  • Data to prove a right or a contract or kept under compliance with a legal obligation can be archived in accordance with the provisions in force.

 

  • What are your rights regarding your personal information and how do you contact us?

If you give us your email address or mailing address, you may receive emails or periodic messages from us about our products, services or upcoming events. You can unsubscribe at any time from our mailing lists by contacting us at the address below, by following the link „unsubscribe“ contained in each of our emails.

In accordance with the provisions in force, you have a right to access, rectification, erasure and data portability of your personal data as well as a right to object and restriction of processing. You can also withdraw your consent at any time. To exercise these rights, you must send us a request by justifying your identity:

By writing to the following address:

 

SAMPLEE

Société ENOVEA

16 rue Jacques Monod

76130 Mont-Saint-Aignan

France

 

You will be informed of the actions to be taken as soon as possible and in any case no later than one month after your request. However, we reserve the right not to respond to unfounded or vexatious requests.

In accordance with the provisions in force, you can also file a complaint with the competent authority responsible for data protection or lodge an appeal if your data are misused.

 

The Information Commissioner’s Office (ICO)

Water Lane, Wycliffe House

Wilmslow – Cheshire SK9 5AF

ico.org.uk

 

Cookies and other trackers

This Cookie Policy was updated on 21st June 2021

Samplee places great importance on the protection of user’s privacy and its obligations in accordance with the legal provisions in force.

When browsing our website, cookies and other trackers are likely to be stored and/or read on your device (computer, smartphone, tablet, etc.).

This page allows you to better understand how cookies work, what principles we apply, and how to manage your preferences.

 

  • What is a cookie or tracker?

Cookies or trackers designate all mechanisms aimed at storing information on your device, or accessing information already stored on your device. This may include HTTP cookies as well as other technologies such as local shared objects, local storage, device fingerprinting, identifiers generated by operating systems (IDFA, IDFV, Android ID, etc.), hardware IDs (MAC address, serial number, etc.), etc.

 

  • Why trackers are used on our website and what are the principles we apply?

Trackers requiring consent

We ask for your consent before storing and/or reading trackers on your device, and we notify you of the purpose of the trackers used as well as the identity of our partners so that you can make an informed decision in this regard.

  • Performance & Analytics : These trackers allow us to analyse your navigation and measure the audience of our site, to improve the quality of our services.
  • Targeted advertising: These trackers are used to make advertising more relevant to you and your interests. The personalization of advertising may include various technical operations such as:
    • Selecting advertising based on your profile;
    • Fighting against click fraud;
    • Billing advertising services (affiliates campaigns, etc.);
    • Measuring targets which are the most interested in advertising to better understand the audience.
  • Personalised content: These trackers are used to personalise the editorial content of our site and the display of our products and services based on the browsing habits associated with your device.
  • Additional functionalities: These trackers are used to activate additional functionalities on our website (community chat, ratings & reviews, etc.).

Trackers exempt from consent

We do not ask for your consent when storing and/or reading trackers used for the exclusive purpose of enabling or facilitating the use of our website, or which are strictly necessary for providing a service that you have expressly requested .

As an example, the trackers described below do not require any intervention from you:

  • Trackers used to store your choice concerning the storage of trackers;
  • Trackers used for authentication purposes, including those aimed at ensuring the security of the authentication mechanism;
  • Trackers used to customize the interface (language, etc.);
  • Trackers used for load balancing;
  • Web analytics trackers when strictly necessary for the day-to-day administrative operations and functioning of our website, such as measuring performance, detecting browsing problems, optimizing technical and/or ergonomic performance, estimating the required server power, or analysing the content viewed.

 

  • How to choose your preferences for the trackers issued by our website

You can change your preferences at any time using the means described below.

Please remember that all the configurations you make will likely alter your Internet browsing experience and your ability to access certain services requiring the use of trackers.

We assume no responsibility for the consequences related to the degraded operation of our services resulting from us not being able to store or read the trackers necessary for the full functioning of our site and services.

Note that the deactivation of advertising cookies does not prevent the display of advertisements on your data terminal. It will only block the technologies that can adapt advertisements to your browsing data or your interests.

Choosing your preferences via your browser

Each browser has a different way of managing cookies and cookie settings. This process is described in your browser’s help menu, which will help familiarize you on how to change your tracking preferences.

 

Choosing your preferences online using cross-industry platforms

The digital advertising professionals of the European Association EDAA (European Digital Advertising Alliance), managed in France by the Interactive Advertising Bureau France, offers a website at Youronlinechoices.

Here you will find a list of the companies that belong to this initiative and which offer you the opportunity to accept or reject the cookies used by these companies to customize their advertisements to your browsing data: www.youronlinechoices.com/uk/

This is a centralized European interface that is shared by hundreds of internet advertising professionals allowing you to express your acceptance or rejection of cookies, which may be used to customize the advertisements displayed on your data terminal to your browsing data. Note that this does not preclude the display of advertisements on the websites you visit. It will not block the technologies that can customize advertisements to your interests.

 

  • How long your preferences are stored

By default, we store your preferences (acceptance and refusal) for a period of 6 months.

Please note that your preferences are stored using a cookie. If you disable all the cookies stored on your device (via your browser), we will no longer be able to store your preferences.

 

  • How to contact the data protection authority

For more information, you can visit the following data protection authority websites:

The Information Commissioner’s Office (ICO)

Water Lane, Wycliffe House

Wilmslow – Cheshire SK9 5AF

ico.org.uk